RobbieTheGeek.Com

At my day job today I was digging around Microsoft's site looking for information about a Citrix support issue. As an organization we have an application that is written and supported in-house. One of the reporting consoles that gives many reports and allows managers to printout and save reports. This console needs to be migrated to our central Citrix farm. Here is the issue; when the users try to save the reports they are seeing the servers hard drives along with their own. This is not only confusion to users but scary users shouldn't save anything on your servers. Now I spend a lot of time digging around the net looking for a solution. Citrix's website links to Microsoft and so do most posts on the issue of hiding drives. I like the flow and usabilty of Citrix's website even if it is ultra-busy and a little too much going on for my tastes. Then I get to Microsoft's support section and everything looks great and readable. There is some solid information to assist in resolving the hiding drives issue, and I start printing out a lot of these pages of solutions to this issue. After printing out almost 10 pages of support info I stroll to the printer and to my dismay see about 70-80% of the screens from the website. So I go back to the PC and look for a printer friendly link, click here for the printer version. It is nowhere to be found. So they aren't using CSS to clean up the print when you click the print button, but there isn't a way to print out a nice clean printout of this support content that I need to take with me to a meeting with supervisors and developers. This could be resolved by thinking ahead when you create a website and creating an alternate style sheet for printing. The next day and the same issue printing support pages on a new issue I am researching this time on Citrix's support area, only 70-80% of the pages. So the lame solution is to copy the text paste into notepad and print, plain text no corporate branding. I am not a web design/programmer yet but I understand web usabilty from lots of surfing, reading, and listening to many sources. Please oh please big companies pay attention to the possibilities of web standerds and accessibility options available to you.Thanks, speak with you more soon...RobbieTheGeek out...